SURMAI

SHIPPING AND EXCHANGE

1. All products purchased from our Site can be exchanged within 07 days only if:

• Exchange request is made within the stated time frame/limit.
• The item(s) is faulty, damaged or defective at the time of delivery.
• The received product(s) differed from the original order.
• Anything is missing from the package including price tags, labels, original packing etc.

In such cases, claims can only be entertained if they are made within 07 days of the original order date.

Please email pictures of the defective item to haniandumaima@gmail.com or call at +92 348 (4565954) within 7 days after order delivery in case to raise a dispute. Hani & Umaima Designs Limited will look at each dispute on an individual basis and will make every effort to be fair to both parties.

Once we receive the item our team will review the damage-once the dispute is settled fairly we will issue a replacement of the same value against the product mentioned in the invoice and send it with the next order made by the customer.

3. In case of exchange customer will be responsible for all shipping, handling costs.

4. Discounted Items cannot be Returned / Exchanged.

ORDER CANCELLATION

1. Hani & Umaima Designs Limited does not offer a “refund” or “money back guarantee” on purchased items.

2. Customers paying via Credit Card  may cancel within 24 hours of placing the order. Order amount will not be refunded back instead a coupon of same value will be provided that can be used to purchase from Hani & Umaima within next 60 days.

Hani & Umaima Designs Limited may cancel orders for any reason. Common reasons may include: the item is out of stock, pricing errors or credit card or  payment is declined.

We do not store Credit card details nor do we share customer details with any 3rd parties

Hani & Umaima PRODUCT DISCLAIMER

1. Hani & Umaima makes every effort to ensure that product images & descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishments used during shoots which may differ from original products slightly.

2. All details of Hani & Umaima’s products are given on the website and we make every effort to guarantee that the information provided is accurate. Customers are requested to review the product description before making an order.